Terms and Conditions

Terms of Payment

Prefabricated buildings – immediate deposit payment of 25% of the building cost upon placement of the order, with the final balance paid 2 weeks before the delivery/installation date.

Garage Doors - unless otherwise agreed in writing, terms of payment are 35% deposit upon placement of the order and the final payment on the day of installation. The customer shall not be entitled to make any deductions or off set there from. This non-refundable deposit is used to source and secure a specific product to the customer’s requirements and administration thereof.

Garage Door Repairs – full payment on the same day of completion of repairs  carried out. 

The Company reserves the right to charge interest on overdue accounts at the rate of 2% per month. The Company reserves the right where genuine doubts arise as to the Customer’s financial position or in the case of failure to pay for any goods or any services as aforesaid to suspend delivery of any order or part or instalment without liability until payment or satisfactory security for payment has been provided.

Delayed Dates

The   delivery dates specified in the contract are approximate and, unless expressly stated, time is not of the essence for delivery. The company will not be liable for the consequences of any delays. No delay shall entitle the customer to reject any delivery or services. The company will not provide monetary compensation for any delays by manufacturers or for any other unforeseeable reasons.

Right to Cancel

When you have placed an order, we process it as soon as possible. If you cancel an order for a standard item, we reserve the right to charge a cancellation fee which is sufficient to cover our incurred expenses and      handling charges. If you cancel a bespoke, made to order product you will  be liable for all associated costs.

Natural Material

Source of the material used may naturally vary in colour and be affected by the weather or climate. You should consider arranging for such materials to be finished and maintained in accordance with the manufacturer’s recommendations (or such other maintained as ought reasonably to be carried out).

Warranty: Limit of Responsibility

Prefabricated Buildings – the building is warrantied by the supplier for 10 years, (this excludes the garage door, windows, personnel door, etc). 

Garage Doors - The company warrants in relation to the company’s installation that it will either repair or replace any goods which are found within a period of 24 months from installation (‘the warranty period’) to be defective. Manufacturer’s warranties will come into force in relation to any defects to electric operator(s) (excluding remote control units) and garage door(s) including operating gear, as specified in the manufacturer’s literature. Our warranties give you benefits which are in addition to your legal rights. Further information about your legal rights can be obtained from your local Trading Standards Department or the      Citizen’s Advice Bureau.

Door Maintenance

It is recommended all doors and operators should be serviced annually by a professional door installer. To book a service call out, please call us or  visit www.hexagonprefabricatedbuildingsandgaragedoors.co.uk 

Suitability Of The Site

The company does not accept any responsibility for conditions occurring due to uneven or sloping floors however every effort will be made to ensure that water ingress is kept to a minimum. Structural modifications are not included in the quotation and will be the customer’s responsibility. Doors will be installed true and square which may exaggerate sloping walls and floors.

Drawings And Information

The company will assume that all measurements and other information supplied  to the company is accurate and suitable for the customer’s requirements for orders placed on a supply only basis, where free site surveys have not been requested/conducted.

Quotation

Quotations are valid for 30 days from the date of issue. Unless stated, the estimate does not include:

The cost of removing your old door(s), the cost of making good brickwork, rendering, pointing, floor or timber which has been damaged during installation which is not caused by our negligence in installing the      door(s).

If we believe the existing supporting structure is unsuitable to install a new door(s) we will inform you at the time of quotation. Our advice is given as a result of our experience and if you decide to place an order with us despite our advice, we cannot be responsible for the continued  suitability of the existing timbers after installation. If you have any  doubts, we advise you to instruct a surveyor to carry out a full inspection.

You  are responsible for the clearing the area where the products are to be  fitted and we cannot be held responsible for any loss or damage caused to items not removed or adequately protected by you, unless the loss or damage is caused by our negligent work.

If you order products from us, or you provide us with measurements or other details for products which you ask us to install, which are subsequently discovered to be wrong, misleading for additional costs incurred by us in replacing any such products urgently unless such replacement is as a result of our erroneously advising you as to the suitability of the  product in question.

Hexagon Prefabricated Buildings and Garage Doors (we, us, our, company) are committed to respecting the privacy of every individual who visits this website, https://www.hexagonprefabricatedbuildingsandgaragedoors.co.uk (Site). This privacy policy (together with our terms of use https://www.hexagonprefabricatedbuildingsandgaragedoors.co.uk and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please take a moment to review our policy in detail to understand our views and practices regarding your personal data and how we will treat it. By visiting the Site you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is
Hexagon Prefabricated Buildings and Garage Doors.

When Do We Collect Personal Information?

We may collect and process the following data about you.

Information you give us. 

You may give us information about you by filling in forms on our Site or by corresponding with us by telephone, e-mail or otherwise; 

Other information you provide when you register to use our Site: search for a product, place an order, promotion, and when you report a problem with our Site.

The information you give us may include your name, e-mail address, home address/site address and telephone number, credit/debit card information, and business/outlet and address information. If you contact us for any reason, we may keep a record of that correspondence.

Information we may collect about you with regard to each of your visits to our Site we may automatically collect the following information.

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, operating system and platform.

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs).

This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

We are also working closely with third parties (including for example: business partners, sub-contractors in technical, payment and delivery services) and may receive information about you from them.

What Do We Do With The Information?

We use information held about you in the following ways:

Information you give to us. We will use this information to: carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us:

Provide you or permit selected third parties to provide you, with information about goods or services that you request from us;

· notify you about changes to our service; and

· respond to your questions, comments or other communications.

How Do We Use “Cookies”?

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. The cookies we use are strictly necessary/analytical/functionality/targeting cookies.

Strictly necessary cookies are required for the operation of the Site. They include for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of e-billing services. Analytical cookies allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily. Targeting cookies record your visit to our website, the individual pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. 

Please note that third parties (including for example, advertising networks, our advertisers and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
 

To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout.
 

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.
 

Except for essential cookies, all cookies will expire after 1 month.
 

Disclosure Of Your Information

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Hexagon Prefabricated Buildings and Garage Doors are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety, or that of company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where Is Your Personal Data Stored?

The data that we collect from you may will be held securely in the UK.

What Do We Do To Safeguard Personal Information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What About Links To Other Sites?

Our Site contains links to and from the websites of our partners, affiliates and other third parties. 

If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party/partner for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at hexagon.pbgd@gmail.com

You also have the right to have any inaccuracies in your personal data corrected.

Access To Your Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Updates

Any changes we may make to our privacy policy will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

This privacy policy was last updated in October 2021.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hexagon.pbgd@gmail.com